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Google · The 5 stars is a rating I am giving to Joe (Project Manager). He went above and beyond to make sure the issues we encountered during the build phase were addressed properly. He made sure to have the pool ready before my wife's Birthday, even if this meant working after hours. He is the type of project manager that get his hands dirty to make sure he delivers. Premier pools on the other hand, would get 4 stars from me because of the issues we encountered throughout the build process. first issue was the wrong color of pool delivered and installed. Premier offered options including replacing the pool shell with the right one (it will delay completion date). we opt to add a spa. the pool needed retaining wall on one side and Premier did not put this into consideration and we end up paying extra to have it installed. There were also out of pocket cost that we have to pay in the stages of the build that was not communicated to us so be aware. Make sure to ask your sales rep about this.
Thank you for taking the time to share your experience and for the 5-star recognition of Joe. His dedication and willingness to go the extra mile, even after hours, truly exemplify the level of service we aim to provide. We’ll be sure to share your kind words with him. Although we always try to provide the highest quality experience for our customers, we appreciate the constructive feedback that you have provided. It is important to us to use the feedback we receive and improve our operations moving forward. We truly appreciate your honesty and the opportunity to learn and do better. Thank you again for choosing us, and we hope your family enjoys the pool for many years to come.