Facebook
DH
Google · When I first started shopping around for a pool company, it was between Premier and another small outfit. Like most people, I had searched on Google to see some of the top pool companies that may have come up with a simple search. I had noticed that Premier had the most positive reviews overall. After doing some further research, I realized they are a large, national outfit and have a high volume of pools they build. Immediately, I could tell the difference between the two companies. Premier was very prompt in scheduling an in-home consultation. They arrived on time and took a view of our backyard and educated me on a number of things regarding pools as it was all new to me. Afterwards, I was invited into the office to design the pool with a very impressive software program. They were very patient as some of the fine-tuning of the final rendering tends to take a while to finalize. Interestingly, Premier was right on par with the smaller outfit as far as price goes making us choose them. Once we had the rendering completed, we came in for a follow up appointment, which covered the selection of deck pavers, marcite color, tile color, etc. Once the project started, we were assigned our project manager, Joe, who was fantastic. He was extremely communicative and was always calling to give me a heads up about what phase of the project would be completed that upcoming week. I must say, with all of the coordinating of different companies for each corresponding phase, this pool was completed extremely fast. The shell or shape of the pool was completed in roughly a month, exceeding my expectations. Also, there was some expected settling of the pavers on the pool deck, which they were always accommodating about and able to direct the appropriate company out to repair them as needed. Making payments before each phase started was very simple. There was portal access created for me to see status updates, if necessary. The entire process was very transparent. In summary, I would certainly recommend them as they have a substantial operation, high volume of completed pools, strong contractor relationships, outstanding communication, competitive pricing and fast build times.
Thank you for such a thoughtful and detailed review! We’re so glad to hear the entire process—from design and selections to construction and communication—met your expectations. Joe and the rest of our team will truly appreciate the recognition. We pride ourselves on transparency, efficiency, and delivering a great experience, and we’re grateful you chose us to bring your backyard vision to life!