5-Star Review for Premier Pools and Spas ⭐⭐⭐⭐⭐
We just finished building our dream pool with Premier Pools and Spas in Jacksonville and I honestly can’t say enough good things about the entire experience! From the first phone call to the day we took our first swim, every step with the team was smooth,professional, and genuinely enjoyable.
The sales team was fantastic, especially Melissa. She was patient, knowledgeable, and really took the time to understand exactly what we wanted. She made the whole design and planning process feel exciting instead of overwhelming.
I have to give the highest praise to Joe—he was absolutely incredible! His attention to detail, constant communication, and expert guidance kept everything on track and stress-free. Joe truly cared about making sure we got exactly what we envisioned, and he went above and beyond every single time.
The construction teams were outstanding as well. They showed up on time, worked efficiently, kept our yard clean every single day, and treated our property with total respect.
The final result? It’s breathtaking. Our pool is absolutely gorgeous and looks like a five-star vacation resort right in our own backyard. The pump and filter system is so simple and easy to use that even I can keep it sparkling clean without any hassle. Every time we step outside it feels like we’re on vacation!
If you’re thinking about building a pool, do yourself a favor and go with Premier Pools and Spas. You won’t regret it for a second. Thank you Melissa, Joe, and the entire crew—you guys are the best! We will post pictures soon!
Reply from PPAS | Jacksonville
Kimberly, thank you so much for the wonderful five-star review and for trusting Premier Pools & Spas Jacksonville with your dream pool. We’re thrilled Melissa and Joe made the experience smooth and enjoyable, and we’ll pass your praise along to the entire construction team. It’s fantastic to hear the pool feels like a five-star vacation and that the equipment is easy to use. We appreciate your recommendation and look forward to seeing your photos and helping with anything you need in the future.
We love our pool from Premier Pools & Spas. Everything was top-notch from communication, to install, and to the quality of the pool and everything associated with it. I would definitely use them again!
Reply from PPAS | Jacksonville
Thank you for the wonderful review and for choosing Premier Pools & Spas. We're thrilled communication, installation, and the quality of your pool exceeded your expectations, and we appreciate your recommendation. We look forward to working with you again and are here whenever you need service or support.
Our experience with Premier Pools & Spas was extremely positive. They were the only pool company willing to work within the small footprint of our backyard. Overall, the process was smooth and the project was completed in a timely manner. I appreciated the consistent communication via the online portal and directly from our project manager Gary. Each of the trades/crews demonstrated professionalism & quality craftsmanship. I am pleased with the final result & would highly recommend Premier Pools & Spas.
Reply from PPAS | Jacksonville
Thank you, April, for the wonderful review. We’re thrilled we could design and build a pool that fit your small backyard and that Gary and our crews provided clear communication, professionalism, and quality craftsmanship. We appreciate your recommendation and are delighted you’re pleased with the final result. If you need anything with maintenance, upgrades, or have friends who need a pool, we’re here to help.
We’re currently in the process of building a pool with Premier Pools & Spas, and so far the experience has been excellent. Their team has been great to work with, very professional, responsive, and proactive with communication. That alone makes a big difference when you’re taking on a project like this.
They’ve done a great job keeping us informed every step of the way and making sure we understand what’s happening next. Anytime we’ve had a question, they’ve been quick to respond and helpful in walking us through things.
The pool isn’t in yet, but based on the experience so far, we’re really glad we chose Premier Pools & Spas and feel confident we’re in good hands. Looking forward to seeing the finished product.
Reply from PPAS | Jacksonville
Thank you, Dave, for the wonderful review. We’re thrilled to hear our team has been professional, responsive, and proactive with communication throughout your project. We appreciate your trust and are excited to deliver a finished pool you’ll love. Please reach out anytime if you need anything as we move toward completion.
After several estimates from different pool companies, Premier Pools won. Not only did they do an amazing job at breaking down the process step by step, but they were always responsive to any question or concern that we may have had. Gary the project manager put in the time and effort to ensure that the subcontractors they hired were equally as good.My family couldn’t be any happier. We highly recommend Premier Pools and Spa for any future pool endeavors. We are also appreciative of Mike Babb who not only worked to beat out other estimates but made the experience super comfortable. Thank you, thank you to Premier Pools and Spa!
Reply from PPAS | Jacksonville
Thank you so much for the incredible review! We’re honored that after comparing several estimates, you chose us. Providing a clear, step-by-step breakdown and staying responsive throughout the process is something we truly value, so it’s wonderful to hear that stood out to you. Gary will be especially proud to know his time and effort in coordinating quality subcontractors made a difference. And we’re so glad Mike helped make the experience comfortable while working hard to earn your business — that combination of professionalism and personal attention is exactly what we strive for. Hearing that your family couldn’t be happier is the best compliment we could receive. Thank you again for your recommendation and for trusting us with your pool project. Enjoy your new backyard oasis!
We had a great experience with Premier Pools from start to finish. The designer (Tim), project manager (Joe), and Ray were all excellent to work with - responsive, professional and knowledgeable throughout the entire process. It’s clear that they care about the quality of the work and our overall experience.
The project stayed on track, communication was consistent, and everything was completed in a timely manner. We especially appreciated how they took time to walk us through how to use and maintain the pool once finished.
Overall, the team delivered exactly what they promised, we’re very happy with the results. We would confidently recommend Premier Pools to anyone considering a pool project.
Reply from PPAS | Jacksonville
Joanne, thank you so much for your thoughtful and detailed review! We’re thrilled to hear that you had a great experience from start to finish. Tim, Joe, and Ray truly care about delivering both quality workmanship and a smooth overall experience, so it means a lot to hear your kind words. We’re especially glad you appreciated the communication, staying on schedule, and the time spent walking you through how to use and maintain your new pool. Thank you for your trust and your recommendation — we’re so happy you’re loving the final result! Enjoy your beautiful new pool!
When I first started shopping around for a pool company, it was between Premier and another small outfit. Like most people, I had searched on Google to see some of the top pool companies that may have come up with a simple search. I had noticed that Premier had the most positive reviews overall. After doing some further research, I realized they are a large, national outfit and have a high volume of pools they build.
Immediately, I could tell the difference between the two companies. Premier was very prompt in scheduling an in-home consultation. They arrived on time and took a view of our backyard and educated me on a number of things regarding pools as it was all new to me.
Afterwards, I was invited into the office to design the pool with a very impressive software program. They were very patient as some of the fine-tuning of the final rendering tends to take a while to finalize. Interestingly, Premier was right on par with the smaller outfit as far as price goes making us choose them. Once we had the rendering completed, we came in for a follow up appointment, which covered the selection of deck pavers, marcite color, tile color, etc.
Once the project started, we were assigned our project manager, Joe, who was fantastic. He was extremely communicative and was always calling to give me a heads up about what phase of the project would be completed that upcoming week. I must say, with all of the coordinating of different companies for each corresponding phase, this pool was completed extremely fast. The shell or shape of the pool was completed in roughly a month, exceeding my expectations. Also, there was some expected settling of the pavers on the pool deck, which they were always accommodating about and able to direct the appropriate company out to repair them as needed.
Making payments before each phase started was very simple. There was portal access created for me to see status updates, if necessary. The entire process was very transparent. In summary, I would certainly recommend them as they have a substantial operation, high volume of completed pools, strong contractor relationships, outstanding communication, competitive pricing and fast build times.
Reply from PPAS | Jacksonville
Thank you for such a thoughtful and detailed review! We’re so glad to hear the entire process—from design and selections to construction and communication—met your expectations. Joe and the rest of our team will truly appreciate the recognition. We pride ourselves on transparency, efficiency, and delivering a great experience, and we’re grateful you chose us to bring your backyard vision to life!
We cannot say enough wonderful things about Premier Pools and Spas. From start to finish, the entire experience exceeded our expectations in every possible way. Their professionalism, craftsmanship, and attention to detail were outstanding, but what truly sets them apart is the way they treat their clients—by the end of the project, they truly felt like family.
A special thank you to Joe and Tim, who went above and beyond at every step. Their communication, reliability, and genuine care for our vision made the entire process smooth and enjoyable. They took the time to listen, problem-solve, and ensure everything was done right, never cutting corners and always holding themselves to the highest standard.
This was a big investment for our family, and we are thoroughly impressed with the result. The quality of work speaks for itself, and we are forever grateful for the dedication and heart that went into creating something so special for our home. If you’re looking for a company you can trust—one that delivers exceptional results while making you feel supported every step of the way—Premier Pools and Spas is it. Highly, highly recommend!
Reply from PPAS | Jacksonville
Mrs. Corto, thank you so much for taking the time to share such a thoughtful and heartfelt review. We are truly honored by your kind words and grateful for the trust you placed in us for such an important investment in your home. It means the world to us to hear that the experience—from start to finish—exceeded your expectations. Treating our clients like family and delivering work we’re proud of are values we take very seriously, so your feedback really resonates with our entire team. Joe and Tim will be especially grateful for your recognition. They are passionate about what they do, and your acknowledgment of their communication, care, and commitment to your vision is incredibly meaningful. Thank you again for allowing us to be a part of creating something special for your family. We hope you enjoy your pool for many years to come, and please don’t hesitate to reach out if we can ever assist you in the future. Your recommendation truly means everything to us.
The Premier team has been great to work with! Jordan has been outstanding in keeping us updated on ever step in the process. I would highly recommend them to anyone who is looking for a great pool builder.
Reply from PPAS | Jacksonville
Hi Matthew, thank you so much for the kind words and recommendation! We’re thrilled to hear that your experience with the team has been a great one. Jordan takes a lot of pride in keeping clients informed and supported every step of the way, and your feedback means a lot to all of us. We truly appreciate your trust in us and are excited for you to enjoy your new pool!
These guys were great, and the construction manager (Joe) was very responsive and helped keep everything moving. Very happy.
Reply from PPAS | Jacksonville
Thank you, Ryan! We're so glad to hear you had a great experience. Joe and the team work hard to keep things on track, and it’s wonderful to know their efforts made a difference. We truly appreciate your kind words and are happy you're happy!
No problems. Professional and knowledgeable staff, especially our contractor supervisor, Joe Geegba. All issues resolved in a timely manner.
Reply from PPAS | Jacksonville
We’re so glad to hear you had such a smooth experience with our team! and your feedback means a lot. Thank you for choosing us and we hope you enjoy your pool for years to come!
Premier did a great design and was far more affordable than any of the other pool companies we were quoted from. The construction was done quickly and they finished ahead of schedule. We love the details and workmanship. The construction manager Joe was on site frequently to make sure everything went right and was quick to respond to us. Great experience with Premier.
Reply from PPAS | Jacksonville
Thank you for sharing your experience! We’re delighted to hear you love the design, details, and workmanship of your pool. The team will be so glad to know their efforts made the process smooth and ahead of schedule. We truly appreciate your kind words and are thrilled you had such a great experience with Premier!
A few hiccups on some things along the way, but always got straightened out. The PM Joe was awesome to work with & very responsive! Love my new pool.
Reply from PPAS | Jacksonville
Thank you so much for your review! We're glad to hear you're loving your new pool — that’s what it's all about. We appreciate your patience as we worked through the hiccups along the way, and we're happy everything was resolved to your satisfaction. Joe will be especially grateful for your shoutout — he takes great pride in being responsive and making the process as smooth as possible. Thanks again for choosing us, and we hope you enjoy your pool for many seasons to come!
Joe and Tim were beyond amazing to work with! Great communication and reliable. Made this whole project easy for me 10/10 recommend
Reply from PPAS | Jacksonville
Thank you, Angelita! We’re so glad to hear that Joe and Tim made your experience smooth and stress-free. Clear communication and reliability are top priorities for our team, and it’s wonderful to know they delivered for you. We truly appreciate your recommendation!
From meeting with Millisa to plan our pool to working with Joe to install the pool, the process with super easy. Everything went smoothly and the pool was done when they said it would be done, approx 6 weeks! Great job Premier Pools!
Reply from PPAS | Jacksonville
We’re absolutely thrilled to hear you had such a fantastic experience with us! From planning with Millisa to installation with Joe, it’s wonderful to know the process was smooth and easy for you. Thank you for your kind words and support! We hope you enjoy your beautiful new pool and create many wonderful memories in it!
Process started off slow due to city permits but once those were approved, it was a breeze. Shout out to Courtney for dealing with me for months before I decided to finally purchase. High five to the managers that approved a great summer deal and A huge thanks to the supervisor Joe who was always there for us and responsive to all of our questions during the whole process. Very knowledgeable person. Highly recommend!
Reply from PPAS | Jacksonville
Thank you for sharing your experience! We know the permitting process can take time, and we’re glad to hear that once things were approved, everything moved smoothly. Courtney will be thrilled to know her patience and support made a difference, and we’ll be sure to pass along your kind words to the managers and to Joe — he truly is a wealth of knowledge and always goes above and beyond. We appreciate your recommendation and hope you enjoy your pool for many years to come!
If you’re looking to install a pool and find your own little paradise call premier. Everybody that works there are so helpful all the way down to Lindsay in the office, but Joe and Courtney are the bomb.
Reply from PPAS | Jacksonville
Thank you so much for the kind words! We're so glad that Joe, Courtney, Lindsay, and the rest of the team helped make the experience smooth and enjoyable for you. It means the world to us to be part of bringing your backyard paradise to life. We truly appreciate your recommendation!
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