The 5 stars is a rating I am giving to Joe (Project Manager). He went above and beyond to make sure the issues we encountered during the build phase were addressed properly. He made sure to have the pool ready before my wife's Birthday, even if this meant working after hours. He is the type of project manager that get his hands dirty to make sure he delivers.
Premier pools on the other hand, would get 4 stars from me because of the issues we encountered throughout the build process. first issue was the wrong color of pool delivered and installed. Premier offered options including replacing the pool shell with the right one (it will delay completion date). we opt to add a spa. the pool needed retaining wall on one side and Premier did not put this into consideration and we end up paying extra to have it installed. There were also out of pocket cost that we have to pay in the stages of the build that was not communicated to us so be aware. Make sure to ask your sales rep about this.
Reply from PPAS | Jacksonville
Thank you for taking the time to share your experience and for the 5-star recognition of Joe. His dedication and willingness to go the extra mile, even after hours, truly exemplify the level of service we aim to provide. We’ll be sure to share your kind words with him. Although we always try to provide the highest quality experience for our customers, we appreciate the constructive feedback that you have provided. It is important to us to use the feedback we receive and improve our operations moving forward. We truly appreciate your honesty and the opportunity to learn and do better. Thank you again for choosing us, and we hope your family enjoys the pool for many years to come.
Premier Pools had a great team that communicated the progress and worked with us to get the outdoor kitchen that we wanted. The final product was beautiful!
Reply from PPAS | Jacksonville
Thank you for the kind words! We're so glad to hear you had a great experience with our team and that your outdoor kitchen turned out beautifully. Clear communication and collaboration are key, and we’re thrilled we could bring your vision to life. We hope you enjoy your new space for years to come!
We love our pool! They did an amazing job! Excellent communication throughout the process.
Reply from PPAS | Jacksonville
Thank you so much for the kind words! We're thrilled to hear that you love your pool and had a great experience with our team. It means a lot to know that our communication and workmanship made the process smooth and enjoyable for you. Enjoy your beautiful new pool, and please don’t hesitate to reach out if you ever need anything!
Courtney and joe are an awesome team. Between the 2 of them every step of the process was well communicated. Premier Pools are great.
Reply from PPAS | Jacksonville
Thank you for the kind words! We're so glad to hear that Courtney and Joe made the process smooth and well-communicated from start to finish. They’re a fantastic team, and we’re lucky to have them. We truly appreciate your feedback and are thrilled you had a great experience with us!
We had a great experience using Premier Pools and Spas for our in-ground spa and patio project. The attention to detail and service provided up through the Super Intendant (Joe) was first-class. We highly recommended this team for your own project.
Reply from PPAS | Jacksonville
Thank you for the great feedback! We're so glad to hear you had a positive experience with your in-ground spa and patio project. Joe and the team take pride in delivering top-notch service and attention to detail, and it's wonderful to know that came through. We truly appreciate your recommendation!
Premier pools Milissa was so helpful in designing the pool and giving options to help get exactly what we wanted. Pool construction was extremely fast and project manager Joe was onsite regular to ensure things went smooth and always helpful
Reply from PPAS | Jacksonville
Thank you so much for the kind words! We're thrilled to hear that our team was able to help design the perfect pool for you and that we ensured everything went smoothly during construction. We take pride in delivering quality service from start to finish, and it’s great to know you had such a positive experience. Enjoy your beautiful new pool, and thank you for choosing us!
Highly, highly recommend. We got our dream pool, and they did not cut corners. Our construction manager (Gary) kept everything on track and moving smoothly. We are really impressed with the great job they did.
Reply from PPAS | Jacksonville
Thank you so much for your kind words, Megan! We're thrilled to hear you're enjoying your dream pool and that Gary was able to keep the project on track. Your recommendation means a lot to us, and we truly appreciate your trust in our team. If you have any future projects or needs, we’d love to work with you again!
Premier Pools & Spas Jacksonville delivered an outstanding pool installation! The process was smooth and stress-free, thanks to their talented pool designers and our fantastic project manager, Joe. His expertise and dedication ensured everything went perfectly. Our backyard is now our dream oasis, and we highly recommend Premier Pools & Spas for anyone considering a pool!
Reply from PPAS | Jacksonville
Thank you for your wonderful review, Melba! We're thrilled to hear about your positive experience with our team, especially with Joe. It's great to know that your backyard has become your dream oasis. Your recommendation means a lot to us!
Joe and Tim were excellent at helping me with installing a new heater for my fiberglass in ground pool, and then Joe made programming easy to set up on the app I use with the filter and light system. Highly recommend working with them for any project!
Reply from PPAS | Jacksonville
Thank you for your wonderful feedback, cameronm1188! We're thrilled to hear that Joe and Tim provided excellent assistance with your pool heater installation and programming. Your recommendation means a lot to us! If you have any more projects in the future, we would be happy to help!
Wonderful job, Joe was excellent during the whole process. Very happy with the outcome, highly recommend Premier Pools and Spa
Reply from PPAS | Jacksonville
Thank you for your kind words! We're thrilled to hear that Joe provided excellent service throughout the process and that you're happy with the outcome. Your recommendation means the world to us! Enjoy your beautiful pool!
Premier pools did an outstanding job building my pool. I am extremely happy, Joe, my construction manager had everything running smooth through the job. Very happy with it, and Courtney was amazing in the design of our pool that we wanted and really did a good design for me. If I was able to rate them higher than five stars I would give them a 10 plus.
I would just like to thank premier pools the whole staff for making my backyard great.
Reply from PPAS | Jacksonville
Thank you so much for your kind words, Edward! We're thrilled to hear that you're extremely happy with your pool and the service provided by Joe and Courtney. Your satisfaction means a lot to us, and we appreciate your support. We're glad to have been a part of transforming your backyard!
Loved how my pool came out! It was amazing to watch it to be transformed into my personal paradise.
Reply from PPAS | Jacksonville
Thank you, Heather! We're thrilled to hear that you loved the transformation of your pool into a personal paradise. Your satisfaction means a lot to us!
Premier Pools was awesome to work with from start to finish. There wasn’t any high pressure sales tactics. Courtney designed our pool and worked with us the entire process. Anytime we had a question, she responded quickly. Courtney was great to work with. Joe was our project manager on site. Joe has a very upbeat personality. Any questions we had, he also was quick to respond to us. He informed us of what would be happening on the project as it moved along. The pool came out great and looks awesome.Thank you to everyone at Premier Pools!
Reply from PPAS | Jacksonville
Love to hear about your great build experience and thank you so much for the kind words about Joe and Courtney! Enjoy your first swim season and feel free to reach out with any questions you may have. Happy Swimming!
Gary and Roberto were incredibly professional and knowledgeable throughout the entire pool-building process. Every team involved in the construction demonstrated exceptional craftsmanship, working efficiently to create a stunning and well-built pool. We are beyond thrilled with both the quality and speed of the project. Premier Pools truly listened to our vision and brought it to life beautifully. Our family couldn’t be happier!
Reply from PPAS | Jacksonville
Thank you so much for your thoughtful review! We're so glad to hear that Gary, Roberto, and the entire team were able to bring your vision to life. It’s fantastic to know that you’re happy with both the quality and speed of the project. We take great pride in our craftsmanship, and it's rewarding to hear that it made such a positive impact. We truly appreciate your trust in us, and we hope your family enjoys your beautiful new pool for years to come!
Premier Pools & Spas is the best company there is. When I first met Tim I knew this was the company to build our dream backyard. Along the seamless process I met Joe, Kevin, and Don and it was confirmed that this was the perfect choice and the perfect people for our pool. Along the way, we had some questions and things we wanted to do a little differently. The team made it happen and I learned to trust the process along the way, as they know what they are doing!! So pumped to swim in our backyard this summer and for the rest of our lives.
Reply from PPAS | Jacksonville
Thank you so much for your amazing review! We’re so happy to hear that Tim, Joe, Kevin, Don, and the entire team were able to make your dream backyard a reality. Trusting the process is key, and we’re thrilled that we could work with you every step of the way to create the perfect pool for you. We hope you have many years of enjoyment swimming in your backyard this summer and beyond. Thanks again for choosing us!
Joe was wonderful in fact the whole crew exceeded my expectations Thank You
Reply from PPAS | Jacksonville
Thank you so much for your kind words! We're so happy to hear that Joe and the entire crew were able to exceed your expectations. We truly appreciate your feedback and are grateful for the opportunity to work with you. If you ever need anything in the future, please don’t hesitate to reach out. Enjoy your new pool!
We had a great experience working with Premier Pools & Spas. Everything went smoothly from the design process with Tim and then onto to the build with Joe and his team. We were provided with exceptional work and a pool that we will enjoy for years to come. Would like to throw out a special thank you to Joe and his team for constantly keeping us informed on the build and consistent professionalism throughout the project!!!
Reply from PPAS | Jacksonville
Thank you so much for your kind words! We're thrilled to hear that your experience with us was so positive, from the design phase with Tim to the build with Joe and his team. It's great to know that you’re pleased with the quality of work and the final result. We truly appreciate you highlighting Joe and his team’s professionalism and communication—they strive to keep everything running smoothly. We hope you enjoy your beautiful new pool for many years to come! Please don’t hesitate to reach out if you ever need anything in the future.
Joe (project manager)Constantly demonstrates that he cares about his job. Can always be relied upon on to complete task in a timely manner. He leads a highly engaged team that works well together and consistently meets deadlines.
Reply from PPAS | Jacksonville
Thank you for the kind words! It’s wonderful to hear that Joe’s dedication and leadership are making such a positive impact on the team. His ability to consistently meet deadlines while maintaining a highly engaged and collaborative team is a true asset!
We had an overall great experience with Premier Pools and Spas of Jacksonville. The team did a phenomenal job and we couldn’t be happier with our pool/spa outdoor space!
Reply from PPAS | Jacksonville
Thanks Chris! It was a pleasure working with you, and we are so happy to hear that you are enjoying your project!
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